We’ve all been there. You’re shopping online, click pay and then realise after that you need to cancel your order. Whether you’ve ordered the wrong item or simply changed your mind, cancelling an Amazon order is simpler than you think.
Luckily, if you decide quickly after ordering that you want to cancel, you may be able to cancel your order before it’s dispatched for delivery.
We’ve laid out an easy step-by-step guide, whether you’re trying to cancel an order using the Amazon Shopping app or with the Amazon UK website.
Cancel an order in the Amazon Shopping app
1. Open the Amazon Shopping app on your iOS or Android mobile device.
2. Tap the “Profile” icon on the menu at the bottom of the screen, then select “Your Orders”.
3. Find and select the order you want to cancel, and select “Cancel order” next to the chosen item.
4. To confirm your choice, tap “Cancel checked items” at the bottom of the screen.
You’ll receive email confirmation of your cancellation request to the email address linked to your Amazon account.
Cancel an order on the website
1. Visit amazon.co.uk and log in to your Amazon account.
2. Click on Returns & Orders.
3. Click the option to the right of your ordered item that says “Track package”.
4. On the next page, select “Cancel order” under “Order info”.
5. Finally, confirm your cancelled items by clicking “Cancel selected items in this order”.
A confirmation will show and an email confirming your order cancellation request will be sent to the email address linked to your Amazon account.
Why is my Amazon order cancellation denied?
If your order has been shipped by Amazon and it can’t be modified, you can refuse the package or return it using our Online Return Centre.
If your order has been shipped directly by a seller and can’t be modified, you’ll need to contact the seller for instructions by visiting the Contact a Marketplace Seller page.
How do I cancel my order if it has already been delivered?
To cancel a delivered order from Amazon, you’ll need to follow the order returns process instead. Read about how the returns process works at Amazon here.
