WordPress.org

bzedan
(@bzedan)

2 weeks, 1 day ago
When possible subscribers input their email into the subscribe block, the confirmation email they are sent sends them to a 404 page. I have checked Known Issues and other connection help pages and cannot determine why this is happening. Users who click on the “confirm email” button and arrive at the 404 page then get an email confirming their subscription to posts. So something is working, just not all of it.
- I have already tested plugins using Health Check & Troubleshooting and this did not help identify any plugin causing this issue.
- I am using SiteGround as my host.
- I have already made sure that my wp-config.php contained the relevant code as per Resolving Jetpack Connectivity Issues
STR
1. Go to https://bzedan.com/blog/the-audacity-gambit-serialised/
2. Input an email into the subscribe field.
3. Make selection (when testing, users chose “TAG: Serialised”)
4. Check the email inbox for the “Confirm your subscription” email.
5. Click on the “confirm email” button.
6. Observe you are taken to a 404 page.
  - The URL for the latest test I performed was https://bzedan.com/wp-json/jetpack/v4/subscribers/auth/?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOi8vd29yZHByZXNzLmNvbS9lYXJuIiwic3ViIjoyMzQwMjU1NzQsInVzZXJfaWQiOjI1MjczODIyOCwiYmxvZ19zdWIiOiJhY3RpdmUiLCJibG9nX3N1YnNjcmliZXIiOiJzcGFjZWdvdGhAZ21haWwuY29tIiwic3Vic2NyaXB0aW9ucyI6W119.Su84sWl9zknN9zbiR0-6dbSiyn7cCJAhxLnU6THJ1lg&redirect_url=https%3A%2F%2Fbzedan.com%2Fblog%2F%3Fpost_type%3Dpage%26p%3D4577 – which appears to be trying to take the user back to the page they subscribed from (https://bzedan.com/blog/the-audacity-gambit-serialised/) via a non-pretty permalink (https://bzedan.com/blog/?post_type=page&p=4577)
7. Return to the email inbox.
8. Observe that you have received a “Confirmed subscription to posts” email.
Subscribe block:

Post subscription selection:

404 page:

Expected result:

A user confirming their email subscription is taken to the site or page they subscribed from.

Actual result:

A user confirming their email subscription is taken to a 404 page.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Emily A. (a11n)
(@happyaxident)

1 week, 1 day ago

Hi there,

Thank you for reporting this and especially for the detailed steps on how to reproduce!

I have tested with the email address jpopsupport@jetpack.com, and I’m afraid I wasn’t able to reproduce the problem.

I got this message when I confirmed my subscription:

https://d.pr/i/KCHFP9

When I clicked on the confirmation button from the email I received, it took me to my subscription management page in WordPress.com.

It sounds like maybe the link the user is trying to click on to confirm their subscription is getting truncated in some way?

Could you copy and paste the entire body of the confirmation email (including all links) here, so we can invsetigate further?

Thread Starter bzedan
(@bzedan)

1 week, 1 day ago

What’s particularly interesting is despite the 404 on trying to confirm, test users did receive post emails! Neither user had a WP subscription before this test.

These emails and confirmation links will be out of date but here they are (removing blog favicon and Jetpack footer):

Confirm subscription email user 1 (06/30/24):

Confirm your subscription

Hi there,

Thanks for subscribing to b‍z‍e‍d‍a‍n‍.‍c‍o‍m‍/‍b‍l‍o‍g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

Confirm subscription email user 2 (06/30/24):

Confirm your subscription

Hi there,

Thanks for subscribing to b‍z‍e‍d‍a‍n‍.‍c‍o‍m‍/‍b‍l‍o‍g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

Thread Starter bzedan
(@bzedan)

1 week, 1 day ago

I removed then reinserted the subscribe block out of curiosity, and another test user (desktop) was able to interact with it with no problems, with a “healthy” email confirmation. But then another user on mobile got the same old 404 issue. Here is their email:

Confirmation subscription email user 2 (after removing user as subscriber) (07/07/24)

Confirm your subscription

Hi there,

Thanks for subscribing to b‍z‍e‍d‍a‍n‍.‍c‍o‍m‍/‍b‍l‍o‍g!

To get you up and running, please confirm your email address by clicking below. This will set you up with a WordPress.com account you can use to manage your subscription preferences.

By clicking “confirm email,” you agree to the Terms of Service and have read the Privacy Policy.

Confirm email

However! This same user went to their desktop and attempted to subscribe again and was able to interact with the confirm email link just fine. So the problem may be with mobile? (although user 1 from earlier attempts was trying with desktop)

Plugin Support Erina (a11n)
(@eri32s98)

4 days, 3 hours ago

Hi @bzedan, have you had other reports from mobile users?

I tried to reproduce the issue with the Subscribe block on https://bzedan.com/blog/the-audacity-gambit-serialised/, have you changed anything on it? When I try to subscribe, it takes me to this page https://wordpress.com/email-subscriptions.

Thread Starter bzedan
(@bzedan)

4 days, 3 hours ago

@eri32s98 The last time I touched the subscribe block was when I I removed then reinserted the subscribe block out of curiosity four days ago, as noted in my last post. I tested it as described in that post and have not touched it, or even signed into my WP since.

“have you had other reports from mobile users?” No, I have not been advertising this subscription availability as I have been so disappointed in how it is (not) working. All tests have been thanks to friends who have helped me test functionality.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.