G6 (G60SD) black screen when using HDR

[pixelspiral]

The display exhibits intermittent black screens as if it's switching inputs. This usually occurs in games but not exclusively.

I've tried a lot of things from switching cables to lowering bpc. The only thing that consistently fixes the issue is turning off HDR.

It seems like this is a frequently encountered issue. Anyone have a fix?

[Profilers]

You can try different DP cables and update to lastest firmware. But I have been dealing with the exact same issue also most often in games. And sometimes the monitor will not recover from the black screen.

It is most likely a faulty panel

You will need to RMA the monitor a few times if unlucky . Since this issue is very common upon all G* series.

Most common fix from users was a replacement of the motherboard + panel on the display.

[pixelspiral]

I don't think it's the cable. There's no new firmware yet for this monitor.

I figured out that turning off freesync for games seems to fix the issue.

Thanks, I might RMA it at some point but it seems like too much of a hassle. I'm also a bit afraid of the clause that I'm liable for costs if there's no issue found with the monitor. It seems like it might be a software/firmware issue.

[Profilers]

If you have to turn off freesync then yes it is a faulty monitor that needs a panel replacement.

I have the same exact issue like many more with two G7 it safe to say that this issue is spread to all G* Series.

Since this issue is very hard to troubleshoot on the user end. You are not alone to think that this issue could be a software/firmware related. Myself I have tho that same. But after 4 months of troubleshooting I know this is not software/firmware related.

In reality the issue is very much the panel being defective.

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! If none of the troubleshooting is helping then this will be something that will require service. Depending on your warranty you will have a few options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/