contact centers

Cognigy is helping create AI that can handle the highly repetitive, rote processes center workers face daily.

A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence helps contact centers figure out…

As more businesses move their IT from on-premise solutions and into networked, cloud-based services, startups that are building products for them to do this are raking in yet more funding as…

NewVoiceMedia, a UK-based provider of cloud-based contact solutions, is today announcing that it has raised another $50 million. The company will use the funding to build out its business in…