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Social Support - Configure tools and workspace
Configuring your workspace to find users looking for help with Firefox is easy to do. This is an article that has 2 common setups that you can use to get started.
Firefox Support troubleshooting guide
Guide for support forum contributors, documenting troubleshooting techniques used to solve some of the issues frequently asked in the Firefox Support forum.
Contributors guide on Firefox advanced customization with CSS
What you need to know about Firefox customization with the userChrome.css file and how to help users get more help or revert their changes.
Writing guide for Knowledge Base articles
This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.
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