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Phone menu options dont register

I have an iphone 11. When i get through to a company and they ask me to press a number for a menu option it isnt registering when i press that number on my phone. Any ideas how to resolve this?

iPhone 11, iOS 17

Posted on Jul 7, 2024 4:31 AM

Reply
1 reply

Jul 7, 2024 7:09 AM in response to Confusedoffinchey

Confusedoffinchey wrote:

I have an iphone 11. When i get through to a company and they ask me to press a number for a menu option it isnt registering when i press that number on my phone. Any ideas how to resolve this?


What is this— a one off error, one company...(?)


or a Universal issue using the keypad?


This service program seems to have expired:

iPhone 11 Display Module Replacement Program for Touch Issues

iPhone 11 Display Module Replacement Program for Touch Issues - Apple Support



iPhone Repair and Service - Apple Support

iPhone Repair & Service - Apple Support


iPhone Screen Repair

iPhone Screen Repair - Apple Support



Phone menu options dont register

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