Paris 2024 Tickets 4+

Several months ago I purchased tickets using the website and received email confirmation. I downloaded the ticket app 2-months ago, checking every other day for the tickets to appear- and they still are not in my tickets account! I have sent emails trying to get help and tried to reach a customer service rep. The email responses are no help- they are merely a “copy and paste” answer from the FAQ’s. I have called and have been waiting on hold for more than 30-minutes every time I call, and unable to speak to a person as the phone is never answered! Please help. The tickets cost thousands of Euros and I cannot find them. Paris 2024 Tickets has my email address from my original order, as they send me promotional emails weekly, so I know I have to be in their database!

I received an email from Paris 2024 ticketing and a link to claim the hospitality tickets. According to the email, once I click the link, I should be able to see the tickets in the app. But I don’t see them. I called On Location customer service, and tried reinstalling the App, turning on and off airplane mode, nothing works. The customer representative guessed that it may take a day for the ticket to show. I waited for a day and still no tickets in the app.

In the end, it turns out that the issue is that I clicked the link from email on my PC. If I open the email from my phone where the app is installed, everything works. For this confusion, I give the app a lower rating than 5. The instruction should make it clear that the claim process has to be performed on the same phone where the app is installed.

When you select tickets (new or resale or souvenir tickets) in the app, when you attempt to make the purchase, the app takes you to a desktop website experience within the app. The problem with this is that after entering credit card info, a pop-up window for credit card fraud prevention - similar to what you would see on a desktop website - attempts to open within the app. But in the app, the fraud prevention window cannot be displayed (maybe it uses Adobe Flash technology which is incompatible on iOS). So you cannot complete the purchase. A solution would be to have the option to complete the purchase with Apple Pay, but the app stupidly does not allow Apple Pay as a payment option.