KineMaster-Video Editor&Maker 4+

Customer service is very friendly and willing to help but we were not able to figure out why the app wont let me open large video files. I was able to make one small video, but after that it refuses to open video files longer than a minute or so. I get the error message “Cannot add. Please free up storage on this device and try again,” despite my device (iPhone 13) having more than 100gb of free space. I tried the recommended steps to reset, delete & reinstall the app to no avail. Very annoying and unfortunate as I enjoyed using the app and looked forward to using it for many projects, I even bought Premium. I will have to cancel it unless I find a magical “fix”

Edit: I’m just going to blame the issue on the phone…the app works perfectly and customer support even reached out again later to really figure out what’s going on. It’s clear to me that there’s something wrong with the way my phone is using storage space and it’s tricking the app into thinking there’s none left. If I “add” many short pieces of video I can edit them into longer videos, so if I need to add 1hr or more of raw footage I just need to split it up a couple times. I’ll roll with that for now, hopefully it continues to work like that at least.

Hello, we apologize for the inconvenience and take this issue seriously! Following up on our email exchange, 
If you turned on Optimize iPhone Storage, we suggest that you try turning that off and switching to ‘Download and Keep Originals' then restart your device and wait a few minutes to try again to see if that resolves the issue. ( Run device settings >> Tap [Your name] >> iCloud >> Photos >> Download and Keep Originals ). If the issue still remains, we apologize for any frustration but hope you will get back in touch with us through our support email to help resolve the issue. For best communication you can reply back to the same email reply that you received with a screenshot of the above setting, or if no longer have that then contact us through the KineMaster app >> Create >> ? >> Email Support button at bottom. Thank you.

This app is great for beginner editors, and advanced. It has enough free content, you can use a lot of useful features without getting premium. I’m not saying you shouldn’t get premium, just that you don’t have to in order to enjoy using the app. This app is very easy to use. Most of the tools are pretty easy to figure out. Also, thank you creators for making the watermark transparent!

I’ve used this app about 2-3 years, and it is great! I highly recommend it! I’ve only had one issue with it in my lifetime. This was a reason that made a friend of mine quit using the app. The issue simply is, how do I know that the videos I make are 100% private? I’m slightly paranoid, and I wish there would be a way to be sure of my privacy. I had a friend who unintentionally shared a video using the app, and I’m not sure if any of my videos are actually private or not. I just wish to know if there is a way to be certain on whether I have accidentally shared my videos or not.

Other than the uncertainty of my video’s privacy, I love using this app! I have no other problems with it. If you think you should use kinemaster, try it! You’ll know whether it’s for you or not.

Hello, thank you for leaving a review for KineMaster. KineMaster does not save user project data. Users can voluntary upload their project templates to KineMaster's Mix to share with the KineMaster editing community as seen here https://www.youtube.com/watch?v=ErASsMkfPkA or share their saved project videos to connected app as seen here https://www.youtube.com/watch?v=zeB3nTGkS8c but these are voluntary actions to share and otherwise the user's projects remain private. If you would like to learn more about KineMaster's Privacy Policy, you can always review the app's Privacy Policy. To do so, tap the settings button (gear icon) at the top of the Create screen. Then tap Privacy Policy.

Thank you for using KineMaster,

I love KineMaster and it’s amazing to use and I also love the way it’s made but there’s only one problem I don’t like how you had a Porters video because I just how I do mine and I just edit it and then I’ll be done with it but it’s really hard to get through all that part I did download it and stuff. Can you please fix that for me please if it will be OK because I like using the new one a lot it’s amazing and also I love the old one which is this one right but if we do it will be a pleasure if you can fix it a little just a little bit you know how to make a whole new one because of this message just please it’s really helpful did you guys make a master but then there’s also I’m moving stuff I don’t want to turn my back on you guys cause I use iMovie first for KineMaster and then I made my videos on iMovie, and I upload them on KineMaster and I added, but I wish it was in a way where you gonna do anything to eat a blue that video videos for me please yourself don’t be really helpful. Thank you. It will be really helpful and I love your app. Thanks

Hello, we're sorry you have had issues with KineMaster, but we're not sure what you're describing. If you would like, please feel free to contact KineMaster's technical support and they will be happy to help you. You can do that by tapping Create, then the FAQ button, which looks like a question mark (?). Tap Email Support and be sure to attach any screenshots or screen recordings of the problem. Any information you can give will help them make your experience a more positive one. Thank you!