Credit Genie: Get Cash Advance 4+

You saved the day!

This was quick and easy! I love it!

I am disappointed with credit genie! I was approved for 2 cash advances and attempted to take another one but was disqualified because my payroll frequency does not meet credit genie guidelines! I am confused my checking account is 27 years old. My payroll frequency is every other week. I called the customer service number in the app and I can never get through! I sent 2 emails and no response. So I attempted to remove my bank info and reenter it thinking something was wrong on my end . Now I am getting a message stating I can’t enter the same account number. This is so frustrating! I need to ween myself off of these Apps because they are nothing but trouble!!!

Developer Response ,

Thank you so much for the review! We are excited you found the app to be user friendly. Stay tuned for some awesome enhancements our team is working on.

We are observing some issues where the Plaid connection is not working as intended. We are working with Plaid to resolve these issues and allow our users to reconnect their accounts in a future release. We answer all emails within 24 hours except over the weekend. I do not see any emails that have not been responded to. Are you reaching out to us at help@creditgenie.com?

Poor customer service

So, I stumbled upon credit genie after a google search. I decided to give them a try and qualified instantly for an advance. The process of qualifying and getting the deposit was fairly easy. Fee was low. My problem occurred when my debit card was compromised and was cancelled ( the one used) to have the 4.99 fee taken out. I immediately contacted Credit Genie to let them know and they reassured me that it would be debited from my checking account which it was. Payment not late and completed without any issues. However, since reaching out and letting them know about the compromised card I have not been able to update the new card. I have made several attempts to reach out to credit genie and have not been given any direct answers other than them telling me I cancelled the account with them. I have not cancelled anything. I requested proof they failed to provide proof and now tell me they can not reinstate the account for 60 days. Well it’s unfortunate for them there are a multitude of similar companies out there empower, money lion, Vola, brigit, Cleo etc. I will not chase down any given company. It’s apparent they don’t want my business. Be careful and be aware of a company who lacks transparency and does not strive for superb customer service. You have been warned!

Stay far away

This app is horrible. I downloaded this app April because I was short on money. I thought it was a good app until I got my second advance. I have had some unexpected bills come up and I can’t afford to repay the company back. Their policy is that the date of repayment falls on the date that you get your paycheck. I have reached out to them multiple times about this issue and they keep saying the automated message that your payment is going to be repaid on Friday and don’t worry we will not overdraft your bank account. That they would reschedule the repayment if the date of your paycheck and the date of repayment don’t line up. Seems like they send out this automated message. They only care about their money. Plus their “customer service” is a joke. They don’t get back to you in a timely manner. If you do respond to their emails you have to wait for a response. It ends up resetting time and date you sent the response. So you have no choice but to wait for them to “respond”. It’s the same automated response. No we are sorry for this. No how can we help you. This app needs to be shut down and everyone who has downloaded this app should be refunded. I have let the better business bureau know that this has happened. This is ridiculous. Stay away