Repair Services

Take Care with Self-Repair 

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What is Self-Repair?

Samsung is expanding the Self-Repair solutions for you to repair your product. Samsung has solutions specific to

each product group for customers that are interested in making their own repairs.

Explore Self-Repair

Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances

Samsung now offers Samsung genuine parts, tools, and self-guided repair manuals. Samsung repair guides can be viewed and downloaded after selecting a specific model from the link below.

Please visit to learn more about Self-Repair and decide if it’s the right option for you.

Check the following before you begin

Check Warranty Status

 

Check your warranty coverage options.

 

Samsung Care+

 

If you have Samsung Care+, file a claim and let our experts take care of the rest.

 

File a claim

 

Mobile, Tablet & Laptop   

 

TV, Audio, Monitor & Home Appliances

Samsung Repair Solutions

 

If self-repair is not right for you, Samsung offers a network of repair solutions with over 2,000 locations offering same-day service.

 

Frequently Asked Questions

Who is Self-Repair for?

Self-Repair is for individual owners and unaffiliated repair businesses seeking repair parts, tools and documentation for supported Samsung products. Shop Encompass Repair Parts for Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances.

How do I know if Self-Repair is the right option for me?

Samsung has compiled support materials that will provide information about what is involved in a Self-Repair, the potential pitfalls, how to perform the repair and what alternative options are available should you decide that Self-Repair is not for you.

What is needed for Self-Repair?

Access information regarding tools, step-by-step repair guides and Samsung genuine parts. Shop Encompass Repair Parts for Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances.

Are Samsung genuine parts purchased through the Self-Repair program warranted?

Samsung genuine repair parts are covered by a 90-day limited warranty from the date of delivery. If you use, or retain the parts(s) you accept Samsung’s Terms & Conditions, including an Arbitration Agreement.

Does self-repair impact my Samsung Limited Warranty?

Samsung Limited Warranty is not impacted by Self-Repair. However, if the Self-Repair attempt is the cause of damage, any subsequent repair may not be covered under warranty.

Are there any safety issues I should be aware of before attempting a Self-Repair?

Do not attempt a Self-Repair if you identify a safety issue. Please refer to the repair guide for your product for further information and if you are under any doubt please contact Samsung at 1-800-726-7864 for further advice.

Who should I contact if my product is not working after Self-Repair?

Contact Samsung Care for professional repair services. Find a Samsung Service Center near you.

Self-Repair Legal Disclosures

 

Usage Notices

All functionality, features, specifications, and other product information provided in this document, including but not limited to, benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice. Samsung reserves the right to alter this document or the product described herein at any time, without obligation to provide notification of such changes. This document is intended for informational purposes. You can download a copy of your product Manuals and Software. If you don’t understand the information provided in this document or have any doubts about the safety of the repair, call a qualified technician or Samsung support for help.

 

Precautions for Repair

Samsung is not liable for any damage or defect determined to be caused by repair by a non-authorized service provider, self-repair or non-professional repair of the product. Samsung is not liable for any resulting damage to the product, person, or property, or any injury or other product safety issue caused by any attempt to repair the product by any person other than a Samsung- authorized service provider.

 

Any damage or defect to product resulting from a repair, or an attempt to repair, the product by any person other than a Samsung certified service provider will not be covered by the warranty.

• Residual voltage within certain printed circuit board assembly (PCBA) parts could cause electric shock. Prior to handling PCBA's refer to the repair guide for detailed disassembly instructions, and conduct the prescribed residual voltage discharge process. 

• Use only demagnetized tools that are specifically designed for electronic repairs, as most electronic parts are sensitive to electromagnetic forces.

• Use only high quality screwdrivers when servicing devices. Low quality screwdrivers can easily damage the heads of screws.

• Always use genuine replacement parts. Third-party replacement parts may not function properly.

• Some parts, such as speakers, and other components, may need calibration to guarantee their performance after repair.

• Before conducting repairs, remember to make backup copies of all important data stored in the device.

• Make sure to wear the appropriate safety equipment before carrying out repairs. Samsung is not responsible for injuries that may occur due to not wearing the proper safety equipment. Refer to Tools for Repair for a list of tools that you will need for assembling and disassembling the product.

• Repair the product in a safe place.

• Before repairing the product, make sure the product is turned off. To turn off the product, press the Power (ON/OFF) Button. Unplug product from power sources before attempting repairs.

• If the product is damaged, emits smoke, or if you smell something burning, stop using the product immediately and contact Samsung.

• It is recommended to use safety equipment such as glasses, gloves, and a mask when repairing the product.

• Be careful not to damage the product when removing the back cover or accessing internal components.

• Before assembly, check if there are any abnormalities before reattaching the back cover.

• Visit Samsung.com to view the product information, related material, and safety information.

 

ESD (Electrostatically Sensitive Devices) Precautions

Many semiconductors and ESDs in electronic product are particularly sensitive to static discharge and can be easily damaged by it. Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning any repair procedure.

• Make sure to discharge static in the work environment before opening packages containing ESDs.

• Increase the airflow to the work area to decrease the chance of accidental static electricity discharges, as the potential for static electricity discharge may be increased in low-humidity environments, such as air-conditioned rooms.

• Improper grounding can result in ESD damage to electronic components.

 

Instructional Icons

Warning: situations that could cause injury to yourself or other

Caution: situations that could cause damage to your product or other equipment

Notice: notes, usage tips, or additional information