Home → VoodooPad →

VoodooPad on Ventura

• Edit

Brad Tombaugh

25 Oct, 2022 03:06 PM

I upgraded my 2021 MacBook Pro (M1 Pro) to macOS 13 Ventura yesterday. When I launched VoodooPad for the first time this morning, I got an error message that the application was "damaged" and couldn't be opened. I re-downloaded 5.40 from the website and reinstalled, and it's opened fine. Wondering if anyone else is experiencing issues?

1. 1 Posted by Kelsey on 16 Jun, 2023 10:31 PM

   

   Hi! I'm having the same problem. I purchased my license over 10 years ago and cannot find the registration number now. Any pointers on how to find that would be super helpful - my entire graduate school and business is on my voodoo pad and it would be a tragedy to lose it.

   • Edit

2. Support Staff 2 Posted by John on 26 Jun, 2023 12:18 AM

   

   If you've lost your license key you can use the "Retrieve License" page to find it:

   http://store.primatelabs.com/store/lost_license/

   • Edit

3. 3 Posted by Kelsey on 17 Oct, 2023 11:43 PM

   

   I've tried retrieving the license through the provided link and my email address isn't recognized. I have tried every email address I've ever used and none of them are recognized. I purchased this app through the itunes store and I have proof of purchase. They do not list a license or registration number on their side of things. How can we resolve this if I can prove I purchased it?

   • Screenshot_2023-10-17_at_5.42.32_PM.jpg 76.9 KB
   • Edit

4. Support Staff 4 Posted by John on 20 Oct, 2023 11:57 AM

   

   If you purchased VoodooPad on the Mac App Store you do not need a license key. Instead, you can download VoodooPad through the Mac App Store application: https://support.apple.com/en-ca/guide/app-store/fir0fb69db23/mac

   • Edit